FAQs
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What is the background of your company?
The Heritage Artifacts is an Agra based company which deals only in hand crafted items all across India. We buy from local sellers and artisans and then sell through online platform to customers all over the world.
Where can I find products of Heritage Artifacts?
We sell our products through our website www.rehmancraft.com and through few marketplaces e.g. Amazon & Flipkart. Right now, we do not have any brick-and-mortar store.
Do you ship internationally?
We do ship internationally, but advance information of your delivery location is required via our email, WhatsApp or phone call for the correct calculation of courier cost, local taxes and transit time. Currency converter is available at the bottom left-hand side where you can check the product price in your local currency. Once you agree to the final cost and transit time and make payment in advance, the desired product will be shipped to your address
What are the delivery charges for any location in India?
Within India we do not charge any separate amount for delivery. Delivery and packaging charges are inclusive, and you pay the exact price that is displayed against the product
How safe is it to pay through your website?
Our website is completely secured, and payment gateway is closely monitored and handled by reputed banking experts. So please don’t hesitate to buy from us as we care for you and your transactions are always safe with us. For any kind of help please call the mobile number provided in our website
Is it mandatory to register my account before making any purchase?
No, it is not mandatory to create any account, you can checkout as guest also.
But we advise to create an account so that you don’t have to fill up the delivery address and payment details every time you try to order. Also, you will be updated with our new products and promotions on regular basis. Registration is very easy, just fill in your name, email id and mobile number and you are done
What if I face problem in creating my account or making the payment?
Please write, call or WhatsApp us and we will be happy to assist you immediately.
Is there any notification for the order placed & order shipped?
Yes, you will be notified at every step through email and SMS.
Step 1 – order placed & payment received intimation
Step 2 – order shipped & out for delivery.
Step 3 – order delivered & acknowledged.
How many days will it take to deliver my order?
Within India, once order is placed, you will receive it within 7-10 working days under any normal situation. In case of any natural or political disorder, you will be informed in advance of any delay.
Outside India, we will give you an estimated time frame after checking with our courier partner.
Can I modify my order or order related information after placing the order?
Yes, you can always modify or change but within 2 days of placing the order. For this you can use our email ID, phone number or WhatsApp. After 2 days your order will be processed and ready for delivery so we will not be able to accommodate your change request.
Can I cancel my order after placing the order?
Yes, you can cancel the order but within 2 days of placing the order. For this you can use our email ID, phone number or WhatsApp. After 2 days your order will be processed and ready for delivery so we will not be able to accommodate your cancel request.
What if I don’t get the delivery on time?
We are determined to deliver the ordered items to you on time. If there is a mistake from your side, such as wrong address information or phone number and item comes back to us through our courier partner then you will be charged additional 10% of the order value as service charges.
If we fail to deliver to you within 10 working days because of our mistake or internal error, then we will add 10% of the order value to your registered account as store credit.
What do I do if I receive a damaged item?
If you have received a damaged or defective item during delivery, then please get in touch with us through email, WhatsApp, informing us about the item details and damage pictures within 24 hours of delivery.
We will either send you replacement or refund your money, whatever you prefer.
How do I return an item after delivery?
You can always return an item within 7 days after delivery if you are somehow not happy with the purchase. Please write to us about the return within 48 hrs of delivery.
But before you place a return order, we would like to inform you that all our products are hand made by rural artisans, so each of them is unique & different from each other. Also, each item goes through a stringent quality check process before they are despatched from our storage facility.
Kindly ensure that the returned item is unused, not damaged & in saleable condition with original packaging & tags. Pack them safely & securely to prevent any loss of damage during transit.
When can I ask for a refund & how many days it will take to refund?
You can request for a refund once you have sent the item in good condition through our courier. You will not be charged for it.
The Heritage Artifacts reserves the right to decide on the refund amount after receipt of the item.
Once we receive the item & agree that it is in saleable condition, refund will be processed by our bank which might take 10-15 working days to reach your account.
In which cases refund will not be issued?
Refund will not be issued for the below cases –
a. In case of minor design, size, shape, color variations. Hand crafted items cannot be similar to each other, they will always differ.
b. If courier company fails to reach you after 3 attempts because of wrong address or phone number provided during check out.
c. If the delivery is refused by the recipient.
d. If the product is received at our warehouse in used or damaged condition.
e. If there is no return email with 48 hours of delivery.
f. If items are in your custody up to 3 days of delivery.
Can I be a seller with you?
We always encourage more and more people joining us in our journey. We will be more than happy if you want to sell your products and get associated with us as a seller.
Pls write to us or call us.
Is there any notification for the order placed & order shipped?
Yes, you will be notified at every step through email and SMS.
Step 1 – order placed & payment received intimation
Step 2 – order shipped & out for delivery.
Step 3 – order delivered & acknowledged.
How many days will it take to deliver my order?
Within India, once order is placed, you will receive it within 7-10 working days under any normal situation. In case of any natural or political disorder, you will be informed in advance of any delay.
Outside India, we will give you an estimated time frame after checking with our courier partner.
Can I modify my order or order related information after placing the order?
Yes, you can always modify or change but within 2 days of placing the order. For this you can use our email ID, phone number or WhatsApp. After 2 days your order will be processed and ready for delivery so we will not be able to accommodate your change request.
Can I cancel my order after placing the order?
Yes, you can cancel the order but within 2 days of placing the order. For this you can use our email ID, phone number or WhatsApp. After 2 days your order will be processed and ready for delivery so we will not be able to accommodate your cancel request.
What if I don’t get the delivery on time?
We are determined to deliver the ordered items to you on time. If there is a mistake from your side, such as wrong address information or phone number and item comes back to us through our courier partner then you will be charged additional 10% of the order value as service charges.
If we fail to deliver to you within 10 working days because of our mistake or internal error, then we will add 10% of the order value to your registered account as store credit.
What do I do if I receive a damaged item?
If you have received a damaged or defective item during delivery, then please get in touch with us through email, WhatsApp, informing us about the item details and damage pictures within 24 hours of delivery.
We will either send you replacement or refund your money, whatever you prefer.
How do I return an item after delivery?
You can always return an item within 7 days after delivery if you are somehow not happy with the purchase. Please write to us about the return within 48 hrs of delivery.
But before you place a return order, we would like to inform you that all our products are hand made by rural artisans, so each of them is unique & different from each other. Also, each item goes through a stringent quality check process before they are despatched from our storage facility.
Kindly ensure that the returned item is unused, not damaged & in saleable condition with original packaging & tags. Pack them safely & securely to prevent any loss of damage during transit.
When can I ask for a refund & how many days it will take to refund?
You can request for a refund once you have sent the item in good condition through our courier. You will not be charged for it.
The Heritage Artifacts reserves the right to decide on the refund amount after receipt of the item.
Once we receive the item & agree that it is in saleable condition, refund will be processed by our bank which might take 10-15 working days to reach your account.
In which cases refund will not be issued?
Refund will not be issued for the below cases –
a. In case of minor design, size, shape, color variations. Hand crafted items cannot be similar to each other, they will always differ.
b. If courier company fails to reach you after 3 attempts because of wrong address or phone number provided during check out.
c. If the delivery is refused by the recipient.
d. If the product is received at our warehouse in used or damaged condition.
e. If there is no return email with 48 hours of delivery.
f. If items are in your custody up to 3 days of delivery.
Can I be a seller with you?
We always encourage more and more people joining us in our journey. We will be more than happy if you want to sell your products and get associated with us as a seller.
Pls write to us or call us.
