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Product Information

What products does Rehman Craft offer?

We offer a wide range of handmade products including home decor, handicrafts, furniture, kitchenware, and custom-made items. Each product is carefully crafted by artisans using traditional techniques.

 

Where are your products made?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

All of our products are handmade in India, using techniques passed down through generations. Our artisans pay close attention to detail to ensure each piece is unique and of high quality.

 

Can I request custom-made items?

Yes, we specialize in custom creations! Whether you're looking for personalized designs or have specific requirements, our artisans can create a piece tailored just for you. Contact us to discuss your needs.

Ordering Process

How can I place an order?

Placing an order is easy! Simply browse our website, select the products you wish to purchase, and proceed to checkout. You can also reach out to our customer service team if you need assistance.

 

What if the paDo you offer international shipping?ckage is held by customs?

Yes! We offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. You can check your shipping options during checkout or contact us for more details.

Returns & Exchanges

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you're not happy with your item, you can return or exchange it within 30 days, provided it's in its original condition and packaging. Custom-made items are not eligible for returns or exchanges unless they are damaged during shipping.

 

How do I return or exchange an item?

To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order. We will guide you through the process and provide you with the necessary instructions.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.